What is moissanite jewelry?
Moissanite is a gemstone known for its brilliance, fire, and durability. It is a sustainable and ethical alternative to diamonds, offering similar visual qualities at a more affordable price.
How does moissanite compare to diamonds?
Moissanite is nearly as hard as diamonds, making it durable for everyday wear. It has a higher refractive index, giving it more sparkle. Additionally, moissanite is eco-friendly and lab-created, ensuring minimal environmental impact.
What materials are your products made from?
Our jewelry is crafted from high-quality materials, including sterling silver, 14k and 18k gold, and premium moissanite stones.
Are your products hypoallergenic?
Yes, we use materials that are safe for sensitive skin, such as nickel-free metals.
Orders and Shipping
How long does shipping take?
Our processing time is 1-3 business days, and shipping typically takes 7-12 business days, depending on your location. You will receive a tracking number once your order has been shipped.
Do you ship internationally?
Yes, we offer international shipping and provide free shipping on all orders. Shipping times may vary by destination and will be calculated at checkout.
Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email, which you can use to monitor your shipment's progress.
What if my order is delayed?
If your order is delayed beyond the estimated delivery time, please contact our support team, and we will assist you in tracking your package or resolving any issues.
Returns and Refunds
What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return it within 30 days of delivery for a full refund.
How do I initiate a return?
To start a return, please contact our support team at info@aetherjewels.com with your order details. We will provide you with instructions on how to return your item.
How should I clean and care for my jewelry?
We recommend cleaning your jewelry with a soft cloth and mild soap. Avoid exposing your jewelry to harsh chemicals, and store it in a dry place when not in use.
Can I wear moissanite jewelry daily?
Yes! Moissanite is a durable gemstone, making it perfect for everyday wear.
Do you offer custom jewelry designs?
At this time, we do not offer custom jewelry designs.
Do your products come with a warranty?
We offer a 1 year warranty, and all purchases are covered by our 30-day money-back guarantee.
Still have questions?
If you didn’t find the answer you were looking for, feel free to contact us at info@aetherjewels.com or visit our Contact Us page. We’re here to help!